Communication Skills

“The most important thing in communication is hearing what isn’t said.”

– Peter Drucker

An overused word with underused results. Effective communication is a key factor of success in every situation. Results in professional and personal life are dependent on three vital ingredients of Communication – Understanding, Trust and Co-operation.

Understanding – is the Problem and Promise of Communication. Communication is effective only if it is properly understood. So, the emphasis in the workshop is on Understanding: Understanding the Self, Understanding Others, Understanding Situations and then, consciously working to create better Understanding leading to trust and co-operation.


  • Understanding the importance of communication
  • Methods to learn and improve verbal and non-verbal communication
  • Application of communication skills in every situation
  • Ways of changing every situation positively with the help of communication skills


  • Communication: The Process of Creating Understanding and Trust.
  • The Barriers and Bridges to Effective Communication
  • Reinforcing Self-worth and Competence in face-to-face Communication
  • Developing Observation for Non Verbal Communication
  • Skills of face-to-face Communication
  • Understanding Communication – An Inventory
  • Assessing participants Communication Skills
  • Factors that create impact in face-to-face communication
  • Communication Styles Assessment
  • Listening: The Risks and the Rewards
  • Problems of Poor Listening
  • Active Listening: Scope, Everyday Uses and Skills
  • Assessing Listening Styles
  • Developing Empathy in Communication
  • Asking Questions for gaining ‘Yes’ responses
  • Receiving and Giving Feedbacks
  • Impact of Feedback on Performance
  • Developing Assertiveness in face-to-face Communication
  • Saying ‘No’ whenever necessary, without affecting the relationship
  • The Process of Communication in Managing Conflict

Methodology: Assessment Questionnaires, Role Plays, Games, Exercises, Group Activities, Discussions, Video Recording and Feedbacks.

Duration: 1 Day


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