Conflict Resolution

Conflict can exist without disputes, but dispute cannot exist without conflicts

Conflicts are a part of work, family and social life. Conflicts can have a devastating effect — on productivity, morale, and teamwork and, ultimately, your organization’s bottom line. This program does not promise an end to conflict. That’s impossible. But it will give you a proven approach you can easily use whenever a conflict does arise – and resolve the conflict.

Benefits of the workshop:

  • More insight in the causes and prevention of conflicts
  • Get prepared to face and manage conflict

Contents

  • What is Conflict
  • Hidden messages about conflict
  • Sources of Conflict
  • Outcomes of Conflict – destructive and constructive
  • Assumptions of Conflict.
  • Perceptions about others in conflict situations.
  • The conflict cycle
  • Being assertive in the face of conflict
  • Listening Skills when facing conflict
  • Listening for the other person’s point of view
  • Becoming aware of Red Flags that escalate conflict
  • Why people avoid resolving conflict
  • Evaluating conflict resolution skills.
  • Questioning techniques and how they affect a conflict situation.
  • The five classical conflict management styles.
  • Using Direct Communication in resolving conflict.
  • Skills that make a difference in resolving conflict.
  • Reframing negative statements into positive ones to resolve conflict.

Methodology: Lectures, Audio Visual Presentations, Questionnaires, Group Activities and Games.

Duration: 2 days – Corporate People Skills Training.

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