Get Emotionally Intelligent

Anyone can be angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy

– Aristotle
 

The work rules are changing and we are being judged by a new yardstick. What matters now is not just how high our IQ is or our training and expertise but also by how well we handle each other and ourselves. This is where emotional intelligence comes in. Research now reveals that IQ takes second position to emotional intelligence in determining outstanding job performance across all levels and functions in any organization. Emotional competence is a learned capability. These competencies and skills can be acquired through training and practice

What do love, happiness, fear, affection, hate, shame, disgust, surprise, sadness, elation and anger have in common? These are emotions that directly affect your day-to-day life. For long, it has been believed that success at the workplace depends on your level of intelligence or intelligence quotient (IQ) as reflected in your academic achievements, exams passed, marks obtained, and so on. In other words, your intellectual credentials are: doing well in school, holding an engineering degree or even an advanced computer degree, obtaining high scores in an IQ test. All these are instances of intelligence of the academic variety. But how smart are you outside the classroom, faced with life’s difficult moments? Here, you need a different kind of resourcefulness. You need, what is called, emotional intelligence or emotional quotient (EQ), which is a different way of being smart.

Emotional intelligence is what gives a person the competitive edge. Even in certain renowned business establishments, where everyone is trained to be smart, the most valued and productive managers are those who have strong traits of emotional intelligence.

This session will focus on how emotional intelligence influences the work culture and performance of an individual and a  team and how can we develop our EQ.

Objectives

  • To understand the Emotional Intelligence Competence Framework
  • To assess the participant’s EQ (Emotional Quotient)
  • To explore the Emotional Competencies
  • To apply and practice skills to enhance EQ

Contents

  • What is Emotional Intelligence?
  • The role of Emotions in Work Performance
  • Neuroscience, Brain research and Emotional Intelligence
  • IQ vs. EQ
  • Emotional Intelligence Dimensions
    • Self-awareness and Self -assessment
    • Self-Regulation and Adaptability
    • Motivation, Commitment and Initiative
    • Empathy and Anticipating Customers’ needs
    • Social Skills, Team Capabilities and Leadership
  • Locus of Control
  • Influencing others through open Communication and Listening
  • Developing Bonds in Relationships
  • Resolving Conflicts Creatively
  • Applying emotional intelligence at work
  • Developing a Personal Action Plan

Methodology: Lectures, Audio Visual Presentations, Questionnaires, Group Activities and Games.

Duration: 2 Days

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